• We employ a Quality Assurance staff dedicated to providing remote monitoring of Telemarketing Sales Representatives (TSRs)

• Our Supervisory staff maintains a ratio of 1:8, Supervisors to TSRs, maximum

• Pay For Performance programs include bonuses on perfect quality monitoring scores

• Remote monitoring for clients is available via scheduled dial-up access and is encouraged

• We provide 100% taped and third-party verifications on all sales projects as required

• Progressive Action Plans are utilized to ensure prompt attention and aggressive action to correct substandard TSR performance

• Quality and performance scores and averages are reported to each TSR a minimum of two times daily to ensure TSR awareness of productivity and plan goals

Alliance Marketing Group welcomes and encourages client involvement in our quality efforts. Client-generated written training tests, monitoring forms and remote client monitoring are examples of how our clients’ involvement assists our team in providing the world-class quality we demand of our programs.